We aim to be consistently
in the top three suppliers in the market because, in essential services,
only the top three suppliers can create the necessary high levels of value.
Being first or second gives us the benefits of economies of scale and a
competitive advantage that others cannot match.
Those are services which are related to our core offering of energy. These
would typically be services that we already deliver, including training and
Marketforce services, or could supply as a natural extension of our existing
Those markets, both in South East Asia and internationally, that have the
most appropriate business climates and highly-regulated practices which, in
turn, demand the highest quality goods at the most cost-effective prices.
We intend to create highly visible savings in cost and/or time for our clients.
OUR VALUES &
Our values are the core of our corporate philosophy.
All our actions are based on these fundamental values and beliefs, which
link our vision to our business principles.
Passion for customers
This value is central to the way we work. We have an ethos of delivering
outstanding customer service. We must be able to anticipate our customers'
needs and correct any errors promptly. We must give value for money, and
deliver efficient and effective products and services.
We are constantly striving for continual improvement; we are never satisfied.
We engage constructively with advocates and critics from within and outside
the company. We do this to maintain our competitive edge and deliver consistently
outstanding client and stakeholder returns.
Pride comes from the satisfaction of our customers and from delivering high-quality
products and services. We are proud of our staff and their achievements and
we recognise and reward success.
Trust & Ethics
Developing trust is at the heart of our relationships with customers. Developing
trust comes from doing what we say and acting with integrity. We demonstrate
trust by respecting and empowering our employees. Building trust will help
us to develop strong future relationships with our clients and stakeholders.
We support employees seeking to meet and own challenges. We foster teamworking
and knowledge sharing, and give our employees the tools and training they
need to do their jobs well.
The markets in which we operate are continuously changing. As energy demand
increases globally the demand for energy related products similarly increases
and the supply-side of the industry is failing to keep up. This results in
the most attractive manufacturers having, previously unheard of, levels of
power and major problems for energy contractors.
The implications are clear: the sourcing of energy consumables, materials
and products is becoming a global business. Strategic infrastructure will
become increasingly important and because the market is changing our clients
need to be rapidly evolving in order to remain competitive and meet agreed
Our strategy remains: to create value for our shareholders by: searching out
the most beneficial global opportunities; deepening customer relationships,
ensuring a competitive cost of supply and achieving operational efficiency
by sharing knowledge and the adoption of best practices.
Within this context our energy business focus is now entirely on the international
environment making maximum use of our regional branches and associate offices.